Infolitz

Fragmented Agent Workflow

Agents working across thousands of pin codes relied on spreadsheets, WhatsApp chats, and manual SKU lists, causing frequent data entry errors, missed items, and slow order cycles. The lack of a unified system inflated operating costs and eroded customer confidence.

Zero Post-Order Transparency

Once an order left the agent’s notebook, customers had no digital trace. Status checks required phone calls, leading to frustration and higher churn toward competitors that offered instant order tracking.

Legacy Backend Bottlenecks

The client’s ageing ERP could not scale API calls from a growing mobile workforce and struggled with high-latency 3G networks common in Tier-2 Indian cities. They needed an India-based tech partner who could craft a lightweight, cloud-native, mobile app development solution without disrupting existing infrastructure.

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Cloud-Native Architecture on Firebase

Infolitz’s mobile app development team designed a Kotlin-driven MVC codebase that streams data through Firebase Realtime Database. Agents authenticate via Firebase Authentication (OTP-based), and every cart update triggers Cloud Functions that validate payloads and mirror data to the legacy ERP through a throttled message queue.

High-Performance UX for Low-Bandwidth Environments

Glide handles aggressive image caching, while offline persistence in Realtime Database ensures SKU browsing even without connectivity. LiveData observers refresh UI components in under 300 ms, giving agents a silky-smooth cart-building experience.

Quality-Driven Outsourced Delivery

CI/CD pipelines (GitHub Actions → Firebase App Distribution) ship test builds twice weekly. SonarQube, unit tests, and Espresso UI tests keep coverage above 85 %, proving that outsourcing to an India-based tech partner can meet enterprise QA standards while cutting costs.

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